Frequently asked questions

Yes — we ship all over Brazil. The cost and delivery time appear at checkout once you enter your postal code (CEP), calculated by the carrier you choose. In Florianópolis, Lajeado, and Venâncio Aires, you can also opt for pickup, without paying for shipping.

We work with always fresh roasts and microlots — as soon as payment is approved, your coffee is separated and shipped within 2 business days. From then on, the delivery time depends on the carrier you choose — it appears in the shipping quote, before you pay, and also on the order tracking page as "Estimated delivery".

As soon as the package is shipped, the tracking code automatically arrives in your email.

In these three cities, you can choose the pickup option at checkout and pay no shipping fee. After payment is approved, we'll arrange the easiest pickup point and time with you via WhatsApp — and notify you by email when the coffee is separated, packed, and ready for collection.

It's the SCA score, from the Specialty Coffee Association — the scale used worldwide to evaluate the sensory quality of a coffee. Certified tasters evaluate aroma, sweetness, acidity, body, balance, and finish, and the result becomes a score from 0 to 100.

Above 80 points, the coffee is already considered special. In practice, each point above that is a difference you feel in the cup: more sweetness, more complexity, fewer defects.

Want to understand better? We explain the entire scale here.

Pix, credit card, and bank slip, all through Mercado Pago's secure environment. With Pix, approval is instant, and you get a 5% discount on products. With a credit card, you can pay in installments, according to the conditions Mercado Pago offers at the time of payment.

Talk to us — coffee is a matter of taste, and we want to help you find yours. You have 7 days after receiving it to return it, at no cost: return shipping is on us, and the refund is full. Often the best solution is to exchange it for another sensory profile. See the full policy ›

In the confirmation email, there's an "Track my order" button with your exclusive link. There you'll see the order timeline (confirmed, preparing, shipped, delivered), estimated delivery, tracking code, and value summary — without needing to create an account or remember a password.

Yes, you can: on each coffee's page, you choose between beans and ground before adding to the cart. If you can, get it in beans and grind it fresh — that's when the aroma fully emerges. If you prefer ground, we'll grind it to the right consistency for the method you use: just let us know on WhatsApp, and we'll adjust it.