Your data

Privacy policy

We only ask for what's essential to prepare, pack, and deliver your coffee — and we'll tell you exactly what we do with each piece of information.

What data we collect

  • For your order: name, email, phone, CPF, and full address (postal code (CEP), street, number, complement, neighborhood, city, and state).
  • For contact: name, email, and the message you send.
  • For payment: we only receive the transaction status and identifier. Card details never pass through our site.

What we use it for

Exclusively to process and deliver your order: issue the shipping label, calculate shipping, notify you by email about payment, posting, and delivery, handle after-sales support, and fulfill tax obligations. We do not sell your data and do not use your shopping list for third-party advertising.

Who we share it with

Only with the necessary partners to fulfill the order, and only with the data each one needs:

  • Mercado Pago — payment processing.
  • Melhor Envio and carriers — shipping quote, label issuance, and delivery.
  • Resend — sending automatic order emails.
  • Our website and database infrastructure — hosting and storage of orders.

How long we keep it

We keep order data for the period necessary for service, warranty, and applicable legal and tax obligations. After that, the data is deleted or anonymized.

Your rights

Under LGPD, you can request confirmation of processing, access, correction, portability, or deletion of your data, and revoke consents at any time. Just get in touch with us via WhatsApp (48) 9 9222-3327 or through our contact page.

Cookies and usage measurement

We use necessary local storage to keep your cart and session working. We do not use advertising cookies and do not sell your data.

We also use Google Analytics to understand, in an aggregated way, how people use the site (pages visited, products viewed, and completed orders) and thus improve navigation and performance. This data is statistical and is not used to personally identify you or for third-party advertising. You can block this measurement in your browser settings or with a blocking extension.

About this text

This version describes, in clear language, what A Ponte do Café actually does with data today. It serves as a basis and should be reviewed by a responsible professional before being considered the company's definitive legal document.