Terms of use and purchase conditions

A Ponte do Café · CNPJ 66.626.619/0001-14. This website is our official store. By finalizing an order, you agree to the conditions described on this page.

You choose the coffee, grind, and size, enter your delivery details, and are taken to Mercado Pago's secure environment to pay. The order is only confirmed when payment is approved — at that moment, you'll receive a confirmation email with a link to track everything.

If payment is not approved, the order is automatically canceled, and nothing is charged.

• Pix — instant approval and 5% discount on product value.
• Credit card — installments according to the conditions offered by Mercado Pago at the time of purchase.
• Boleto — the order is released after clearance, which usually takes 1 to 3 business days.

No card data passes through our website: payment happens entirely within Mercado Pago's environment.

We always work with fresh roasts: we receive freshly roasted microlots directly from each producer, so you get fresh coffee, not coffee sitting on a shelf. Approved orders are packed and shipped within 2 business days. From then on, the delivery time is up to the carrier chosen at checkout — it appears in the quote before you pay and also on the order tracking page, as "Estimated Delivery".

Shipping is calculated by postal code (CEP) in the cart, with real carrier options. As soon as the order is shipped, the tracking code automatically arrives in your email.

If you're from Florianópolis, Lajeado or Venâncio Aires, you can choose pickup and arrange the location and time with us via WhatsApp — no shipping cost.

We work with microlots: quantities are limited, and a coffee might sell out between roasts. Prices and availability can change without notice, but the valid price is always the one confirmed on the payment screen.

You have 7 days after receiving to return, at no cost. Details are in our exchange and return policy.

Any questions about these conditions: WhatsApp (48) 9 9222-3327.