Exchanges and returns

According to article 49 of the Consumer Protection Code, you can cancel an online purchase within 7 calendar days from the date you received the order — for any reason, including simply changing your mind.

In practice, we go further: if the coffee didn't please you, talk to us anyway. Coffee is a matter of taste, and our goal is to help you find yours — often the best solution is to exchange it for another sensory profile instead of returning it.

1. Open your order page (the "Track my order" link is in your confirmation email) and click on View return policy.
2. Click on "Request cancellation / return" and quickly tell us what happened.
3. We'll generate a return label and send it to you. Just print it, stick it on the package, and post it.

Prefer to sort it out by talking? Call us on WhatsApp (48) 9 9222-3327 and we'll take care of the rest.

• Return shipping is on us. You pay nothing to return.
• The refund is full — products + the shipping you paid for the purchase.
• The refund will be processed using the same payment method used for the purchase. For Pix, the refund usually appears within 3 business days after we receive the coffee back; for credit cards, the timeframe depends on your bank's statement cycle.

If your package arrived damaged, defective, or different from what you ordered, you have 30 days from the date of receipt. Send us a photo on WhatsApp, and we'll resend it or refund your money — whichever you prefer.

Ground or whole bean coffees with opened packaging outside the 7-day period, and products showing signs of use or improper storage. Within the 7-day cooling-off period, feel free to open and try it — that's exactly what the deadline is for.